We want you to be satisfied. If you are not, we will make it right. You have 30 calendar days from delivery to return an item for a refund.

To qualify, the item must be unused and in its original packaging with all seals intact. We cannot accept returns on opened or used products for health and safety reasons. We also cannot accept returns on products that you have damaged or tampered with.

Refunds cover the full product price, excluding the original shipping cost. If you return only part of a bundle, we refund the proportional value of that item based on the bundle discount.

Return shipping is your responsibility unless we made an error. Our errors include: shipping the wrong product, shipping a defective product, or omitting an advertised component. In those cases, we provide a prepaid return label and cover the return shipping.

For damaged, defective, or incorrect items, contact us within 7 days of delivery. Include your order number, a description, and clear photos. For device defects, include a video if possible. That helps us diagnose the issue. We will respond within 24 hours. We will either send a replacement at no cost or issue a full refund including original shipping fees, whichever you prefer.

To start a return:

  1. Email contact@switchdisposable.com with your order number and reason.
  2. We reply with a return authorization number and the shipping address.
  3. Pack the item securely. Include a printout of the authorization or write the number on the outside of the box.
  4. Ship using a trackable method – USPS Priority Mail or UPS Ground are good choices. Keep the tracking number.
  5. After we receive and inspect the package, we process the refund within two business days.

Refunds appear on your bank statement within 5 to 7 business days, depending on your bank.

We do not offer direct exchanges. If you want a different product, return the original and place a new order.

Items marked “final sale” at checkout are not returnable. Gift cards are not returnable.

If you received a product as a gift, we can issue store credit to the gift recipient. The original purchaser may also request a refund to their card, but they must initiate the return.

We may refuse returns that do not meet these conditions. If we refuse, we explain why and offer to ship the item back to you at your expense.

For questions about returns, email us. We respond quickly.