Orders are processed Monday through Friday, excluding federal holidays. Weekends and holiday orders are processed the next business day.

We aim to ship within 1 to 2 business days. During high‑volume periods – product launches or holiday sales – processing can take up to 3 business days. We post any delays on our site banner and in your order confirmation email.

Shipping options:

  • Standard Ground: 3 to 5 business days in transit. Cost is $5.99. Free for orders over $50 before tax.
  • Expedited 2‑Day: 2 business days in transit. Cost is $12.99.
  • Overnight: 1 business day in transit. Cost is $24.99. Orders placed before 2 PM Eastern Time ship same day for overnight service.

Transit times are estimates from the carriers. USPS can take an extra day in rural areas, and winter storms can add delays. We do not guarantee exact delivery dates, but we always ship on schedule.

We ship only to the 48 contiguous states. We do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories. We also do not ship to P.O. boxes or APO/FPO addresses because our carriers require a physical address for adult signature delivery.

Every order requires an adult signature (21 or older) upon delivery. The carrier will not leave the package unattended. If you are not home, they attempt delivery again the next business day. After three failed attempts, they hold the package at their local facility for pickup. You must present a valid ID to retrieve it.

You receive a tracking number by email as soon as your order ships. You can also track it on our order tracking page using your order number and email.

If your package is lost or marked delivered but you did not receive it, contact us within 14 days of the estimated delivery date. We open a case with the carrier. The investigation takes up to 10 business days. If they confirm the loss, we send a replacement or refund your order, including shipping.

If you provided an incorrect address and the package is returned to us, we email you to confirm the correct address. We charge the shipping cost again to resend it. If you prefer a refund instead, we refund the product price but not the original shipping fee.

We do not ship on weekends or holidays. Our site shows which days we are closed.